Consumer
Consumer Knowledge – Learn about your consumer/client’s relationship with your brand in the most relevant moments of the purchase journey, and manage perceptions throughout the process
Consumer
Consumer Knowledge – Learn about your consumer/client’s relationship with your brand in the most relevant moments of the purchase journey, and manage perceptions throughout the process
Fidelity Systems
Find out the level of client satisfaction and NPS, and identify the processes and attributes that have the greatest impact on satisfaction and loyalty
Service protocol performance index
Performance at the level of each service factor
Real time alarms to improve customer service
Interactive dashboard
Reputation Track
Ensure optimal management of your company’s reputation by identifying the principal aspects that influence it
Reputation Track
Ensure optimal management of your company’s reputation by identifying the principal aspects that influence it
Develop a unique measure that precisely reflects the reputation of a company through 3 points:
We measure 5 metrics that build business
Reputation score
Reputation drivers
Map of the market
Loyalty index
Net Promoter Score
