
Consumer
Consumer Knowledge – Learn about your consumer/client’s relationship with your brand in the most relevant moments of the purchase journey, and manage perceptions throughout the process
Consumer
Consumer Knowledge – Learn about your consumer/client’s relationship with your brand in the most relevant moments of the purchase journey, and manage perceptions throughout the process


Fidelity Systems
Find out the level of client satisfaction and NPS, and identify the processes and attributes that have the greatest impact on satisfaction and loyalty

Service protocol performance index

Performance at the level of each service factor

Real time alarms to improve customer service

Interactive dashboard

Reputation Track
Ensure optimal management of your company’s reputation by identifying the principal aspects that influence it
Reputation Track
Ensure optimal management of your company’s reputation by identifying the principal aspects that influence it





Develop a unique measure that precisely reflects the reputation of a company through 3 points:


















We measure 5 metrics that build business


Reputation score


Reputation drivers


Map of the market


Loyalty index


Net Promoter Score