Consumer

Consumer Knowledge – Learn about your consumer/client’s relationship with your brand in the most relevant moments of the purchase journey, and manage perceptions throughout the process

Consumer

Consumer Knowledge – Learn about your consumer/client’s relationship with your brand in the most relevant moments of the purchase journey, and manage perceptions throughout the process

Fidelity Systems

Find out the level of client satisfaction and NPS, and identify the processes and attributes that have the greatest impact on satisfaction and loyalty
Service protocol performance index
Performance at the level of each service factor

Real time alarms to improve customer service

Interactive dashboard

Reputation Track

Ensure optimal management of your company’s reputation by identifying the principal aspects that influence it

Reputation Track

Ensure optimal management of your company’s reputation by identifying the principal aspects that influence it

Develop a unique measure that precisely reflects the reputation of a company through 3 points:

We measure 5 metrics that build business

Reputation score

Reputation drivers

Map of the market

Loyalty index

Net Promoter Score